REFUND POLICY

What is your return policy? 

For products purchased directly on www.psier.com, we offer a 45 Day Satisfaction Guarantee. The 45-day period begins upon the date of your purchase. We are evaluating the evolving situation and will be happy to work with each customer to extend the return if necessary during these volatile times. 

Within those 45 days, you may submit a request for a full refund, product exchange, or Psier store credit of equivalent value that may be redeemable for any product on our website. 

If the item has been unreasonably tampered with, the original contents are not returned in full, or shows signs of excessive wear and tear from user misuse, we reserve the right to apply a 20% restocking fee or deny a return. 

If your item is outside of the 45-day Satisfaction Guarantee, you can still be eligible for a I-cxk gift card via our 1-Year Limited Warranty.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.